20 Tv LED LG 32" Model 32LF520A-TA lampu power kedap kedip Kerusakan: LED LG dengan kerusakan awal led dihidupkan keluar lampu stand by, kontrol panel berikut remot tidak berfungsi sama sekali. Ketika diperhatikan lampu stand by berkedip secara teratur memandangkan kata si empunya ini LED kena petir. Tombolpower aja yang nyala kipas ny juga gg jalan. compaq cq40 pas dinyalain kok suara kipasnya pertama keras trus langsung pelan banget trus tombol capslock sm scrollnya kedap kedip trus mas mohon pencerahannya Gan laptop ku asus pas aku hidupin ada muncul tulisan asus tapi tiba tiba black screen matiin lampu nya kedip Lepaskanlahtombol power yang anda tekan ketika anda selesai memasang kabel power pada printer anda. Untuk menyalakan printer anda, tekan kembali tombol power anda. Jika karena terputus arus listrik tiba-tiba, maka cara ini akan ampuh untuk mengatasi lampu berkedip. Jika lampu printer kembali berkedip setelah printer putus arus listrik, ulangi langkah di atas kembali. Kalaukedua lampu masih tetap berkedip bergantian, silahkan dicoba lagi langkan langkah diatas sampai berhasil. Bila memang tidak berhasil juga, kemungkinan adaptor printer anda memang sudah RUSAK. Silahkan saja mencari adaptor bekas printer yang lain ( Canon tentunya ) dan mencoba menggantinya. Siapa tahu adaptornya masih normal. Lampupower ( ) mungkin berkedip (flash) atau off. Lampu berkedip lainnya menunjukkan eror yang dapat diatasi. Jika tidak bisa dibersihkan, anda bisa mengganti busa tersebut. Tidak ada ada lampu yang berkedip, apabila lampu indikator power mati saat ditekan tombol pada power on, lakukan pengecekan pada kabel yang menuju ke arah aliran listrik. paimosubrotoWIS MESTI AKU WONG JOWO tv crt tv lcd monitor lcd komputer laptop/notebook printer DVD hp pompa air rangkaian elektronika komponen mikrokontroler kumpulan ebook gratis download ebook. Google+ Followers Jumat, 04 Oktober 2013 Tv LED LG 32" Model 32LF520A-TA lampu power kedap kedip. 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Tutorial Printer – Para pengguna Printer Brand Epson atau lebih tepatnya Printer Epson L210 ini sering dibuat kebingunan oleh keadaan printer mereka yang terkadang error dan tidak berfungsi satunya terjadi error dengan indicator Lampu Kedap-Kedip di Printer Epson L210 ini, hal semacam ini terlihat sepele namun kita sering dibuat bingung untuk mengatasinya.Simple sih sebenarnnya!’“Butuh pemahaman lho, sekedar otak-atik tanpa pemahaman juga kesalahan besar, yang ada tambah error lho printernya!’Benar nggak!’Nah, kalian harus baca beberapa penjelasan yang bisa menambah wawasan kalian seputar Mengatasi Lampu Kedap-Kedip di Printer Epson L210 akan admin jelaskan dibeberapa penjelasan berikut Mengatasi Lampu Kedap-Kedip di Printer Epson L210Cara Mengatasi Lampu Kedap-Kedip di Printer Epson L210Sebenarnya, jenis printer Epson L210 ini terbilang sangat tangguh lho! Bayangin aja, setelah pemakaian cukup banyak namun masih tetap aja normal demikian,Error yang terjadi juga terkadang disebabkan oleh kita yang lupa melakukan perawatan rutin terhadap printer kita Sebandel apapun itu printer tersebut, perawatan tetaplah menjadi hal yang harus kamu lakukan untuk teta menjaga agar tetap bekerja dengan baik,So, saat ini kita akan focus dulu bagaimana cara Mengatasi Lampu Kedap-Kedip di Printer Epson L210 langkah awal,Ada beberapa hal yang perlu kamu perhatikan, ini pengecekan awal sebelum melakukan tindakan lebih lanjut seperti mereset dan lainnya,So, Simak penjelasan selengkapnya 1. Mengecek KertasLampu Kedap-Kedip di Printer Epson L210Ini langkah pertama yang perlu kamu lakukan, silahkan lakukan pengecekan terhadap kerja yang ada di Printer kalian.Posisinya diperhatikan, udah pas belum!’Atau,Cabut dulu kertas yang ada, kemudian angkat bagian atas box printer tersebut. Periksa!’Apakah ada bekas kertas yang tertinggal di bagian dalam printer, jika ada keluarkan! Ini sangat berpengaruh pada kinerja printer kalian.Jangan biarkan ada sisa kertas didalamnya!’Sedikit saja ada maka printer kamu tidak akan mau ngeprint’ lho! Kertas tersebut akan mengganjal beberapa spare part yang berputar.Wajib bersihkan dlu!’2. Mengecek TintaMengatasi Lampu Kedap-Kedip Epson L210Nah, setelah mengecek kertas tadi dan ternyata printer kamu masih belum normal maka langkah kedua yang kamu lakukan adalah mengecek tintanya.Kalau nggak ada tinta mana mau bekerja!’Jelaslah!’Pastikan kondisi tinta oke, periksa hingga ke selang infusnya. Jangan biarkan ada tinta yang terputus pada selang Epson L120 ini bekerja sangat luarbiasa, hasilnya sangat maksimal dan memuaskan. Jadi, pengecekan tinta secara rutin seharusnya kamu sudah rutin maka kamu tidak akan kena masalah ini lagi!Oh ya,Usahakan selalu menggunakan tinta original dari Epson. Memang sih, yang KW jauh lebih bisa 3 1 lho!Tapi, untuk kebaikan printer kamu maka sebaiknya kamu menggunakan tinta yang original. Kalau terusan menggunakan yang KW maka kemungkinan suatu hari nanti printer kamu tidak lagi bisa membaca dengan hati hal ini~3. Reset PrinterCara Reset Printer Epson L210Pada langkah terakhir untuk Mengatasi Lampu Kedap-Kedip di Printer Epson L210 ini adalah dengan melakukan ini sebagai alternatif terakhir jika dari cara diatas belum berhasil membuat printer kamu kembali normal seperti biasanya.'Don't worry!''Reset nggak sulit kok!'Untuk Mengatasi Lampu Kedap-Kedip di Printer Epson L210 dengan melakukan reset ini bisa kamu lakukan sendiri kok di kamar kerja saja,Kamu perlu mengikuti beberapa langkah yang akan admin berikan dibawah ini, ikuti langkahnya dengan benar,Jangan sampai ada beberapa langkah yang terlewatkan, untuk itu baca dan pahami terlebih dahulu sebelum kamu penjelasan dan langkah selengkapnyaCara melakukan reset pada printer yaituMatikan printer lalu cabut kabel power dari sumber kembali setelah didiamkan 5 tombol bergambar segitiga dalam lingkaran selama kurang lebih 5 detik hingga lampu tombol power menyala hijau, lalu tekan lagi selama 3 detik, lalu sekali lagi selama 1 detik, lalu printer lalu nyalakan cara di atas masih belum bisa membuat printer normal kembali, maka kamu bisa melakukan reset printer dengan bantuan software resetter. Caranya adalahDownload tool Epson L210 resetter yang tersedia di file resetter kemudian jalankan kotak dialog yang muncul, pilih Select’.Pada Model Name’ pilihlah L210’ serta pada Port’ pilihlah Auto selection’, lalu klik OK’.Selanjutnya pilih Particular adjustment program’.Pilih dan klik Waste ink pad counter’, lalu klik OK’.Centang pada Main pad counter setelah itu click lagi Main pad counter’ lalu klik Initialization’.Klik OK’ pada kotak dialog yang akan tampil kotak dialog untuk mematikan printer, matikan dulu printernya barulah klik OK’.Terakhir, pada pesan Information’ klik OK’ lalu klik Finish’. Nyalakan kembali printer, lalu lakukan print test page untuk memastikan printer sudah kembali berfungsi dapat kamu baca lagi di Cara Reset Epson L210 Lampu Berkedip Dengan Dan Tanpa AplikasiPenutupDemikianlah beberapa langkah dan panduan cara mengatasi lampu kedap-kedip pada printer Epson L210. Beberapa langkah tersebut akan berhasil jika kamu sudah melakukannya dengan benar, pahami dulu yang kamu kerjakan ini belum menunjukan hasil maka sebaiknya kamu bawa saja ke tukang service yang memang benar-benar ahlinya.'Itupun jika kamu sudah tidak sanggup mengerjakannya!'Selamat mencoba ya! hp-concentra-wrapper-portlet Ações Localize o padrão de luzes piscando que está ocorrendo para saber as etapas para resolver o problema. Botões, luzes e ícones do painel de controle da impressora Legenda Descrição 1. Luz/botão Liga/desliga 2. Visor do painel de controle 3. Luz Alerta de tinta 4. Botão Cancelar 5. Luz/botão Retomar 6. Luz/botão de conexão sem fio 7. Botão Informações 8. Botão Iniciar cópia colorida 9. Botão Iniciar cópia em preto Legenda Descrição 1. Ícone de número de cópias 2. Ícone de erro de papel 3. Ícone de erro 4. Ícone do Wi-Fi Direct 5. Ícones do nível de tinta 6. Ícones de rede sem fio, atenção com a rede sem fio e barras de sinal A luz de conexão sem fio está piscando e os ícones sem fio estão acesos ou piscando Essa condição ocorre quando o sinal sem fio está ligado, mas a impressora não consegue se conectar à rede. Execute as tarefas abaixo na ordem apresentada. Use a impressora após cada tarefa para ver se o problema foi resolvido. Aguardar a impressora estabelecer conexão A luz de conexão sem fio pisca durante a tentativa de conexão da impressora ao roteador sem fio ou ponto de acesso. Aguarde alguns minutos e verifique a luz novamente. Solucionar problemas da conexão sem fio da impressora Verifique os problemas de rede e os requisitos de configuração caso a impressora não seja encontrada durante a instalação do software ou quando os trabalhos de impressão sem fio falharem. Conexão de rede ruim Mova a impressora e o computador ou o dispositivo móvel para um local mais próximo do roteador sem fio e verifique se a qualidade do sinal melhorou. Experimente abrir um site para verificar se a conexão com a Internet está funcionando corretamente. Se a conexão Wi-Fi estiver lenta ou intermitente, reinicie o roteador desconectando o cabo de alimentação, aguardando 15 segundos, e reconectando o cabo. Impressora desligada ou no modo de suspensão Toque no painel de controle ou pressione o botão Liga/Desliga para ligar a impressora e deixá-la pronta. Às vezes, o status da impressora exibe Off-line, quando, na verdade, ela está pronta. Verificar o status da conexão da impressora Certifique-se de que o sinal de conexão sem fio esteja ativo e de que a impressora esteja conectada à mesma rede que seu computador ou dispositivo móvel. Caso sua impressora tenha uma luz ao lado de um ícone Sem fio ou de um botão , certifique-se de que ela esteja acesa. Se a luz estiver apagada ou piscando, a impressora está desconectada da rede. Reconectar a impressora à rede Coloque a impressora dentro do alcance do sinal do roteador Wi-Fi e conecte-a à rede. Impressoras com painel de controle com tela sensível ao toque Abra o menu Configuração, Rede ou Configurações sem fios, selecione Assistente de configuração sem fios e siga as instruções para selecionar o nome da rede e inserir a senha. Impressoras sem painel de controle sensível ao toque Pressione e segure o botão sem fios por cinco segundos ou até que a luz sem fios comece a piscar. Em dois minutos, pressione e segure o botão WPS Wi-Fi Protected Setup no roteador até que o processo de conexão comece. A luz de conexão sem fio da impressora para de piscar quando a conexão é concluída. Impressoras HP DeskJet 6000 e 6400, ENVY 6000 e 6400 e Tango Pressione e segure o botão Wi-Fi e o botão Liga/desliga na parte traseira da impressora por cinco segundos até que a barra azul pisque. Dentro de dois minutos, pressione e segure o botão WPS no roteador até que o processo de conexão comece. A barra azul para de piscar quando a conexão é concluída. Reiniciar os dispositivos Reinicie a impressora, o computador ou o dispositivo móvel para eliminar possíveis condições de erro. Imprimir um relatório de teste sem fio Pesquise no site de Suporte ao cliente HP para obter o modelo da sua impressora e procure a página de autoteste para encontrar o documento sobre como imprimir e avaliar o relatório. Ative o Bluetooth para realizar a configuração do aplicativo HP Smart Ative o Bluetooth no computador ou dispositivo móvel para que o HP Smart possa detectar a impressora durante a configuração. O isolamento sem fio pode estar fazendo com que sua impressora pareça off-line. Verifique com o fabricante do roteador para obter mais informações. Um ou ambos os ícones de nível de tinta vazia estão piscando, a luz do alerta de tinta está acesa e a luz Retomar e o ícone de erro estão piscando Essa condição ocorre quando ao menos um dos cartuchos de tinta é incompatível ou os níveis de tinta estão baixos. Certifique-se de que os cartuchos de tinta sejam compatíveis com sua impressora e que haja tinta adequada nos cartuchos. Acesse Impressoras HP inkjet - Erros de cartuchos de tinta para obter mais informações. Um ou ambos os ícones de nível de tinta vazia piscam, o ícone de erro está piscando e a luz de alerta de tinta está acesa ou pisca Pelo menos um dos cartuchos de tinta é incompatível ou os níveis de tinta estão baixos. O ícone de nível de tinta e o ícone de erro estão piscando, e a luz de alerta de tinta está acesa Os ícone de nível de tinta, erro e a luz de alerta estão piscando Certifique-se de que os cartuchos de tinta sejam compatíveis com sua impressora e que haja tinta adequada nos cartuchos. Acesse Impressoras HP inkjet - Erros de cartuchos de tinta para obter mais informações. O “E2” ou “E1” e a luz Continuar estão piscando O erro E1 ou E2 indica que a configuração de tamanho de papel não corresponde ao tamanho do papel carregado. Carregar o tamanho de papel correto Remova todo o papel da bandeja de entrada e coloque o tamanho de papel correto. Remova todo o papel da bandeja de entrada. Deslize a guia de largura do papel o máximo para a esquerda. Carregue uma pilha de papel no tamanho correto na bandeja de entrada. Deslize a guia de largura do papel para a direita até que ela pare na margem do papel. Abaixe a bandeja de saída e puxe o extensor dela. Alterar o tamanho de papel nas configurações de impressão Altere o tamanho de papel no sistema operacional Windows ou Mac. Verificar as configurações de tamanho e origem do papel Windows Verifique as configurações de tamanho e origem do papel do seu trabalho de impressão no Windows. No programa usado para imprimir, clique em Arquivo e em Imprimir. Certifique-se de que a impressora esteja selecionada e abra a caixa de diálogo Propriedades. Dependendo do software, o botão poderá ser denominado Propriedades, Opções, Configurar Impressora, Impressora ou Preferências. Para a maioria das impressoras HP, clique na guia Papel/Qualidade e continue seguindo estas etapas. Para impressoras a Laser HP, clique na guia Papel, clique no menu suspenso Tamanho Original e verifique se o tamanho do papel corresponde ao tipo de papel colocado na impressora. Clique no menu suspenso Tamanho de Saída, selecione Igual ao Tamanho Original e clique em OK. Clique em Origem do Papel e confirme se a bandeja de papel correta está selecionada. Clique em Avançado e clique no menu suspenso Tamanho do Papel. Verifique se o tamanho do papel corresponde ao tipo de papel carregado na impressora. NotaSe o tamanho de papel exato não constar na lista, selecione o tamanho mais próximo do papel colocado na bandeja. Clique em OK. Verificar as configurações de tamanho e origem do papel Mac Verifique as configurações de tamanho e origem do papel do seu trabalho de impressão no macOS. No programa usado para imprimir, clique em Arquivo e em Imprimir. Certifique-se de que a impressora esteja selecionada e clique em Mostrar Detalhes. Selecione Tipo/Qualidade de Papel ou Mídia e Qualidade. Clique em Alimentar a partir de ou Origem e confirme a seleção da bandeja de papel correta. Verificar as configurações de tamanho do papel. Se uma opção de Tamanho de Papel for exibida, clique nela. Se uma opção de Tamanho de Papel não for exibida, clique em Cancelar, em Arquivo novamente e selecione Configuração de Página. Verifique se o tamanho do papel corresponde ao tipo de papel carregado na impressora. NotaSe o tamanho de papel exato não constar na lista, selecione o tamanho mais próximo do papel colocado na bandeja. Clique em OK. O “E3”, a luz de retomar e a luz de alerta de tinta estão piscando O “E4” e a luz Continuar piscam Um erro E4 indica congestionamento de papel. Localize e remova qualquer pape atolado da impressora ou redefina-a, caso não haja papel atolado. Para solução de problemas detalhadas, acesse O erro “E4” é exibido Atolamento de papel. O “E5” e todas as luzes do painel de controle piscam Um erro E5 ocorre quando o scanner está em funcionamento e você tenta copiar usando o painel de controle da impressora. NotaAinda é possível imprimir enquanto esse erro é exibido. Redefinir a impressora Redefina a impressora para recuperá-la de erros ou falhas de impressão. Se a impressora tiver uma bateria removível, remova-a. Com a impressora ligada, desconecte o cabo de alimentação da impressora. Desconecte o cabo de alimentação da fonte de alimentação. Aguarde 60 segundos. Reconecte o cabo de alimentação a uma tomada e à impressora. NotaA HP recomenda conectar a impressora diretamente a uma tomada. Ligue a impressora para concluir a redefinição. Encaminhar a impressora à assistência técnica Encaminhe à assistência técnica ou substitua seu produto HP se o problema persistir após ter terminado todas as etapas anteriores. Acesse Entrar em Contato com o Suporte ao Cliente HP para agendar a reparação ou substituição do produto. Se você estiver na região Ásia-Pacífico, será direcionado a um centro de atendimento local em sua área. Para confirmar o status da garantia, acesse Verificação do Status da Garantia do Produto HP. Taxas de reparo podem ser aplicadas para produtos fora da garantia. O erro "E6" é exibido Um erro E6 ocorre quando a impressora está em um estado de erro. Redefinir a impressora Redefina a impressora para recuperá-la de erros ou falhas de impressão. Se a impressora tiver uma bateria removível, remova-a. Com a impressora ligada, desconecte o cabo de alimentação da impressora. Desconecte o cabo de alimentação da fonte de alimentação. Aguarde 60 segundos. Reconecte o cabo de alimentação a uma tomada e à impressora. NotaA HP recomenda conectar a impressora diretamente a uma tomada. Ligue a impressora para concluir a redefinição. Encaminhar a impressora à assistência técnica Encaminhe à assistência técnica ou substitua seu produto HP se o problema persistir após ter terminado todas as etapas anteriores. Acesse Entrar em Contato com o Suporte ao Cliente HP para agendar a reparação ou substituição do produto. Se você estiver na região Ásia-Pacífico, será direcionado a um centro de atendimento local em sua área. Para confirmar o status da garantia, acesse Verificação do Status da Garantia do Produto HP. Taxas de reparo podem ser aplicadas para produtos fora da garantia. Todas as luzes estão apagadas e a impressora não responde Essa condição ocorre quando a impressora está desligada ou há um problema na fonte de alimentação. Certificar-se de que a impressora esteja recebendo energia Verifique o cabo de alimentação e a tomada para certificar-se de que a impressora esteja recebendo energia. Execute as tarefas abaixo na ordem apresentada. Use a impressora após cada tarefa para ver se o problema foi resolvido. Verifique se o cabo de alimentação está conectado com firmeza à impressora e à tomada ou ao filtro de linha. Desconecte o cabo de alimentação dos filtros de linha, estabilizadores ou extensões e conecte-o diretamente à tomada. Desconecte o cabo de alimentação da tomada e conecte outro aparelho à tomada para certificar-se de que a tomada esteja funcionando. Se você tiver um segundo cabo de alimentação da impressora que seja compatível com o seu modelo, conecte o cabo à impressora e à tomada para certificar-se de que o cabo esteja funcionando corretamente. Encaminhar a impressora à assistência técnica Encaminhe à assistência técnica ou substitua seu produto HP se o problema persistir após ter terminado todas as etapas anteriores. Acesse Entrar em Contato com o Suporte ao Cliente HP para agendar a reparação ou substituição do produto. Se você estiver na região Ásia-Pacífico, será direcionado a um centro de atendimento local em sua área. Para confirmar o status da garantia, acesse Verificação do Status da Garantia do Produto HP. Taxas de reparo podem ser aplicadas para produtos fora da garantia. Tutorial Printer — Jika printer HP 2135 Anda mengalami error blinking tidak perlu khawatir karena cara reset Printer HP Ink Advantage 2135 terbilang cukup mudah. Anda dapat melakukan reset dengan cara manual, tidak perlu mengunduh aplikasi atau perangkat lunak tertentu. Sebelum lanjut ke pembahasan, apakah blinking mistake itu? Blinking error adalah masalah yang biasa ditemukan pada printer HP 2135 dengan melihat tanda berupa berkedipnya lampu indikator tinta di sisi printer. Printer HP 2135 memiliki 3 lampu indikator di sisi printer, yaitu dua lampu indikator tinta yang berfungsi untuk memberikan info tentang kondisi cartridge hitam dan cartridge warna, dan indikator kertas yang biasanya digunakan untuk mengenali jika ada error pada printer yang disebabkan oleh kertas newspaper jam. Jika lampu indikator Anda menyala salah satunya atau bersamaan, dipastikan ada prosedur yang tidak sesuai pada printer Anda tersebut. Penyebab Berkedipnya Indikator Cara Reset Printer HP Ink Advantage 2135 Sebenarnya, kamu harus memahami dengan benar beberapa penyebab printer kamu error dan lampu indikatornya berkedip. Terkadang, Kita sering kebingunan ketika melihat lampu indikator printer ini berkedip secara tidak normal alias kode mistake yang terjadi pada HP Ink 2135 milik kamu. …Aneh sih! Kok tiba-tiba lampu indikator menunjukkan tanda error yang terjadi pada printer tersebut! Habis itu, printer mulai tidak bisa digunakan’ Nah, Kamu harus tahu beberapa hal yang menjadi kemungkinan’ penyebab lampu indikator menyala. Simak beberapa ulasan beriku ini dengan baik Error pada Cartridge Saat Anda menemukan lampu indikator tinta pada printer menyala, kemungkinan terdapat error pada cartridge di dalam printer. Biasanya kondisi error akan dibaca oleh printer jika tinta salah satu atau kedua cartridge sudah hampir habis. Selain tinta yang habis, cartridge palsu juga bisa menyebabkan error pada printer Anda. Adanya Masalah pada Kertas Paper jam atau kertas tersangkut adalah masalah yang sangat umum ditemukan pada saat menggunakan printer. Newspaper jam biasanya terjadi karena kondisi kertas yang tertekuk di ujung sehingga saat proses printing menyebabkan kertas tersangkut di dalam. Cara Reset Printer HP Ink Advantage 2135 Tutorial Reset Printer HP Ink Advantage 2135 Mengatasi error blinking pada printer HP tidak begitu sulit. Mari simak penjelasan selengkapnya dengan teliti dan memahami dengan benar. Ada beberapa hal yang perlu kamu perhatikan, Cara Reset Printer HP Ink Advantage 2135 ini memiliki beberapa langkah yang benar. Dengan begitu. Kamu dapat menormalkan kembali printer HP kamu yang sedang terjadi Mistake Blinking ini. Simak beberapa penjelasan selengkapnya dibawah ini Mengatasi Error Blinking Indikator Tinta Seperti yang telah dijelaskan, fault blinking pada indikator tinta menandakan adanya masalah pada cartridge yang Anda gunakan. Hal ini dapat dilakukan sebagai solusi sementara Siapkan kertas untuk melakukan print testing. Pastikan printer dalam keadaan mati dan tidak terhubung ke sumber listrik. Setelah printer mati, buka comprehend depan printer dan tarik rumah cartridge ke tengah secara manual. Setelahnya, ambil cartridge tinta yang lampunya berkedip lalu pasang kembali. Tutup kembali cover printer dan nyalakan printer seperti semula. Tekan tombol Power dan tombol Cancel 10 secara bersamaan selama kurang lebih vii detik lalu lepas secara bersamaan. Setelah itu tekan kembali tombol Power dengan jangka waktu yang sama. Tunggu beberapa saat hingga proses reset selesai. Mengatasi Error Blinking Indikator yang Menyala Bersamaan Jika indikator tinta dan kertas menyala bersamaan, kemungkinan error terjadi karena ada kertas yang menyangkut di dalam. Kertas yang menyangkut bisa mengganggu kerja cartridge, itulah yang menyebabkan ketiga indikator menjadi berkedip bersamaan. Jika Anda mengalami hal ini, lakukan hal berikut. Matikan printer dan cabut semua aliran listrik ke printer. Buka embrace printer untuk memeriksa apakah ada sisa kertas yang menyangkut di dalam printer. Jika ada, langsung cabut dan singkirkan kertas. Tutup kembali semua cover dan nyalakan printer. Tekan tombol Power dan Cancel Ten secara bersamaan selama beberapa detik lalu lepas bersamaan. Tunggu proses reset selesai. Kesimpulan Itulah penjelasan singkat mengenai cara reset printer HP Ink Advantage 2135 sebagai pertolongan pertama yang bisa dilakukan. Dengan mengikuti beberapa langkah tersebut, Kamu akan bisa mengembalikan printer yang sedang error blinking tersebut menjadi normal kembali. Ini cukup mudah kok! Tanpa harus membawa printer ke jasa service printer, kamu sudah bisa mengerjakannya di rumah dengan mengikuti beberapa tutorial dan penjelasan yang sudah admin berikan tersebut. Semoga berhasil dan selamat mencoba. hp-concentra-wrapper-portlet Actions This document applies to the HP Deskjet 2510, 2511, 2512, 2514, and Deskjet Ink Advantage 2515, 2516, 2520hc All-in-One and HP DeskJet Ultra Ink Advantage 2529 printers. The following sections describe the most common combinations of blinking flashing lights displayed on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue. note The flashing J might look like a backwards letter L. Figure Control Panel Power button Scan button Cancel button Fit to page button Fit to page light Black copy button Color copy button Attention light Ink level icons Ink error indicator Issue All the lights are off In this condition, the following control panel light pattern displays Power light Off Attention light Off Color ink level icon Off Black ink level icon Off Ink error indicator Off Media error indicator Off Segment display counter Off Figure Control panel with lights indicated Cause The printer does not turn on. Solutions Solution one Make sure that the All-in-One is plugged in Follow these steps to make sure that the power cord is connected to the rear of the printer and plugged into an electrical outlet. Check the rear of the printer to make sure that the cord from the power supply is inserted securely into the power connection. Check the power supply to make sure that the power cord is plugged in securely. Check the electrical outlet to make sure that the power cord is plugged in securely. Figure Check the electrical connections Rear of printer Power supply Electrical outlet Press the Power button to turn on the printer. If the printer turns on, there is no need to continue troubleshooting. If the printer does not turn on, continue to the next solution. Solution two Make sure that the electrical outlet works Unplug the power cord from the electrical outlet. Plug another appliance into the electrical outlet to make sure that the outlet works. If the electrical outlet does not work, plug the printer into another outlet that does work. If the electrical outlet works, but the printer still does not turn on, continue to the next solution. Solution three Make sure that the power supply is compatible with the HP All-in-One The term power supply refers to both the power module and the power cord. note To make sure that your printer and power supply are compatible, HP suggests you use the original power supply shipped with your printer. Example of a power module Example of a power cord note The power module might have a permanently attached power cord, or the power cord might detach from the power module. The photographs in the examples above might not match your printer. Make sure that the voltage and amperage specifications printed on the power supply match the voltage and amperage specifications printed on the HP printer. Voltage and amperage specifications printed on the power supply Voltage and amperage requirements printed on the HP printer In this example, the voltage +32 V and the amperage 2000 mA from the power supply are compatible with the voltage and amperage specified on the HP printer. If the voltage and amperage specifications of the printer and the power supply are compatible, make sure that the connector on the power cord is the same shape and size as the connector on the HP printer. warning Do not force an incompatible power cord its plug has a different shape or size than the HP printer's electrical connection into an HP printer. If the power cord is not compatible with the printer, replace the power cord with a compatible cord. To buy a compatible cord, go to the following link, How to Buy HP. If the power cord is compatible with the printer, but the printer still does not turn on, continue to the next solution. Solution four Reset the power module, and then test the power The power module has a safety feature that protects the printer during a power surge. If you experienced a recent power surge, you might need to reset the power module. Step 1 Reset the power module Follow these steps to reset the power module. Disconnect the power cord from the rear of the printer. Unplug the power cord from the electrical outlet. Unplug the power cord from the power module. Wait 15 seconds. Reconnect the power cord to the rear of the printer. Plug the power cord back into the power module. Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector until after the issue is resolved. Figure Reconnect the power cords Rear of printer Power module Electrical outlet Check to see if the power module has an LED light. If the power module does not have an LED light, continue to the next step. If the power module has an LED light, check to see if the LED lights up. If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, go to the following link, How to Buy HP. If the LED lights up, continue to the next step. Step 2 Test the power on the All-in-One Follow these steps to test the power on the printer. Press, and then quickly release the Power button to start a Power On/Off cycle. Do not hold the button down. If you press and hold the Power button too long, the printer might turn on and then turn off without restarting. If this happens, press and quickly release the Power button again. Check the printer to make sure that it is on. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution five Test the power with a compatible power cord from a different printer If you have another available power cord that is compatible with your printer, use the alternate cord and repeat the steps in the solution to reset the power module and then test the power. If the printer turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Go to the following link, How to Buy HP, to buy a compatible power cord. If the printer does not turn on with the alternate power cord, continue to the next solution. Solution six Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Power light is breathing In this error condition, the Power light slowly brightens and dims. Power light Breathing Attention light Off Color ink level icon Off Black ink level icon Off Ink error indicator Off Media error indicator Off Segment display counter Off Figure Control panel with lights indicated Cause The printer is in sleep mode. After the initial setup, the printer enters sleep mode after five minutes of inactivity. Solution Wake from sleep mode Either press any button on the printer control panel, or start a print job from the computer to wake the printer from sleep mode. Issue The Power light is blinking fast and the Attention light is on In this error condition, the following control panel light pattern displays Power light Fast blinking Attention light On Color ink level icon Off Black ink level icon Off Ink error indicator Off Media error indicator Off Segment display counter Off Figure Control panel with lights indicated Cause The output tray is closed when attempting a print job. Solution Open the output tray Open the output tray to allow the print job to continue Figure Open the output tray. Issue Both Ink Level icons, the Attention light, and the Power light blink normally In this error condition, the following control panel light pattern displays Power light Normal blinking Attention light Normal blinking Color ink level icon Normal blinking Black ink level icon Normal blinking Ink error indicator Off Media error indicator Off Segment display counter Displays any quantity of copies remaining Figure Control panel with lights indicated Cause The cartridge access door is open. Solution Close the cartridge access door Close the cartridge access door. Figure Close the cartridge access door Issue The Power light blinks fast for three seconds, and then returns to normal In this error condition, the following control panel light pattern displays Power light Fast blinking for 3 seconds, and then on Attention light Off Color ink level icon Displays normal ink level Black ink level icon Displays normal ink level Ink error indicator Off Media error indicator Off Segment display counter Displays any quantity of copies remaining Figure Control panel with lights indicated Cause The printer is busy performing another task. Solutions Solution one Wait for the job to finish Wait for the current task to finish before starting another task. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Reset the All-in-One Follow these steps to reset the printer. Step 1 Reset the All-in-One Resetting the All-in-One might resolve the issue. With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step 2 Print a test page Printing a test page verifies if the hardware functions correctly. Follow these steps to print a test page. Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. Figure Sample test page If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Power light blinks In this condition, the following control panel light pattern displays Power light Blinking Attention light Off Color ink level icon Displays normal ink level Black ink level icon Displays normal ink level Ink error indicator Off Media error indicator Off Segment display counter Display any quantity of copies remaining Figure Control panel with lights indicated Cause The printer is busy processing a print, scan, copy, or maintenance job. Solutions Solution one Wait for the job to finish Wait for the current task to finish before starting another task. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Reset the All-in-One Resetting the printer can recalibrate the printer to the correct functionality. Step 1 Reset the All-in-One Follow these steps to reset the printer. With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step 2 Print a test page Printing a test page verifies if the hardware functions correctly. Follow these steps to print a test page. Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue All the lights are blinking fast, and the letter E blinks normally in the segment display counter In this error condition, all of the control panel lights blink fast, and the letter "E" is displayed on the segment display counter Power light Fast blinking Attention light Fast blinking Color ink level icon Fast blinking and empty gauge Black ink level icon Fast blinking and empty gauge Ink error indicator Fast blinking Media error indicator Fast blinking Segment display counter Display E and normal blinking Figure Control panel with lights indicated Cause The printer is in a fatal error state. Solutions Use the following solutions to resolve a fatal error. Solution one Reset the All-in-One Follow these steps to reset the printer. With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Plug the All-in-One directly into an electrical outlet Plug the product directly into an electrical outlet to make sure that the power source functions correctly. Disconnect the power cord from the rear of the product. Unplug the power cord from any power strips or surge suppressors. Plug the power cord directly into an electrical outlet. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Try the task again. If the issue persists, try a different electrical outlet. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue One or both ink level icons blink for 20 seconds, then stays on In this error condition, the following control panel indicators are displayed. Power light On Attention light Off Color ink level icon Normal blinking for 20 seconds then on or current ink level Black ink level icon Normal blinking for 20 seconds then on or current ink level Ink error indicator Off Media error indicator Off Segment display counter Displays any quantity of copies remaining Figure Control panel with lights indicated Cause The ink level is low in one or both cartridges If both Ink Level icons are blinking, there is an issue with both cartridges. If the left Ink Level icon is blinking, there is an issue with the tri-color cartridge. If the right Ink Level icon is blinking, there is an issue with the black cartridge. Solutions If one or both of the cartridges is low on ink, you do not need to replace the cartridges yet, unless you are dissatisfied with the print quality. Solution one Check the ink levels Follow these steps to check the ink levels. note The cartridge ink levels are also displayed on the control panel's LCD. Open the HP printer software Windows 8 On the Start screen, click or tap the printer's tile. The software opens. note You can also open the HP software by clicking or tapping the printer's icon on the desktop . Windows 7 Click Start , click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer . Windows Vista Click Start , click Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer . Windows XP Click Start , click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer . OS X and Click Macintosh HD, click Applications, and then double-click Hewlett-Packard. note You can also open the HP printer software from your computer desktop by double-clicking the icon for your HP printer . The printer software opens. In the printer software, click Estimated Ink Levels, and the toolbox window opens. The HP Toolbox opens a graphic that shows the estimated ink levels for your printer. Figure The estimated ink levels graphic If the estimated ink levels are low, and you are satisfied with the quality of your printouts, ignore the lights until you are dissatisfied with the printouts. If the estimated ink levels are low, and you are dissatisfied with the quality of your printouts, replace the cartridges. Continue to the next solution. Solution two Replace the problem cartridge Follow these steps in the order given to replace the cartridges. If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies. Step 1 Replace the cartridge Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue. Load plain white paper into the input tray. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue. Figure Open the cartridge access door note The outside of the printer might not look exactly the same as your printer, but the steps are the same. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape. Figure Remove the plastic tape Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot. Figure Insert the correct cartridge into the slot Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to replace the other cartridge, if necessary. Close the cartridge access door. Figure Close the cartridge access door Follow any prompts on the screen. Wait about 30 seconds for the alignment page to automatically print. Figure The alignment page prints automatically after 30 seconds note The printer prints an alignment page automatically only when a new cartridge has been installed. Step 2 Align the cartridges Scan the alignment page calibrate the cartridges for best print quality. Lift the scanner lid. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the Scan button to begin the scan. The printer automatically aligns the cartridges. Step 3 Print a test page Printing a test page verifies if the hardware functions correctly. Follow these steps to print a test page. Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue One or both Ink Level icons are blinking normally In this error condition, the following control panel light pattern displays Power light On Attention light Off Color ink level icon Normal blinking and empty gauge Black ink level icon Normal blinking and empty gauge Ink error indicator Off Media error indicator Off Segment display counter Displays any quantity of copies remaining Figure Control panel with lights indicated Causes One or both cartridges are incompatible with the printer. One or both cartridges are defective. One or both cartridges still have the protective tape on the nozzles. One or both cartridges are installed wrong, installed in the wrong slot, or have failed. A problem has occurred with one or both cartridges. If both Ink Level icons are blinking, there is an issue with both cartridges. If the left Ink Level icon is blinking, there is an issue with the tri-color cartridge. If the right Ink Level icon is blinking, there is an issue with the black cartridge. Solutions Use the following solutions to solve a problem with the cartridges. Solution one Check cartridge compatibility and installation Follow these steps to make sure that the cartridges are compatible with your printer. Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press the Power button to turn on the printer, if the power is not already on. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before proceeding. Figure Open the cartridge access door Make sure that the cartridges are in the correct slots. Check the icons on the top of each cartridge. Make sure that they match the icons for the slots they're installed in. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. If the icons do not match, remove the cartridges, and then insert them in the correct slots. If the icons match, continue with these steps. Find the number on the label on the top of each cartridge. Figure Number on the cartridge label Cartridge numbers Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge access door. Refer to the list of cartridge numbers in the HP Sure Supply window. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list. Solution two Remove, inspect, and clean the problem cartridge Follow these steps in the order given to clean the electrical contacts. note If both cartridge lights are blinking, complete the steps for both cartridges. Gather the following items Distilled water use bottled or filtered water if distilled water is not available Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges coffee filters work well Open the cartridge access door. The carriage moves into the center of the access area, unless there is an obstruction. Figure Open the cartridge access door Figure The carriage in the center of the printer Disconnect the power cord from the rear of the printer. Press down on one of the cartridges to release it, and then pull it out from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles If protective tape is still on the cartridge, remove it. Do not remove the copper-colored strip. Figure Remove the protective tape If you removed the protective tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge. Place the cartridge on a piece of paper with the nozzle plate facing up. Dip a cotton swab into the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp. Clean the cartridge contacts. caution Avoid touching the nozzles. Figure Clean the cartridge contacts note Clean the contacts quickly so that the cartridge is not outside the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long. Clean the contacts in the carriage for the problem cartridge. warning Make sure that the power cord is disconnected from the printer. Figure Carriage Figure The gold-colored contacts in the carriage Wait ten minutes to allow the cartridge and carriage to dry. Place the cartridge in its slot at a slightly upward angle, and then press up and forward until the cartridge snaps into position. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Reconnect the power cord to the rear of the printer. Close the cartridge access door. Figure Close the cartridge access door If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution three Turn the printer off and then on again Turning off the printer and then turning it on again recalibrates the cartridges. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution. Wait 60 seconds. Press the Power button to turn on the printer. note The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue. Solution four Repeat the cartridge cleaning steps If the error message still displays on the printer control panel, repeat the previous steps to clean the cartridges, and then make sure that each cartridge is correctly inserted. Solution five Replace the problem cartridge Step 1 Replace the cartridge Follow these steps to remove the problem cartridge and then insert a new cartridge into the carriage. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue. Load plain white paper into the input tray. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue. Figure Open the cartridge access door note The outside of the printer might not look exactly the same as your printer, but the steps are the same. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape. Figure Remove the plastic tape Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot. Figure Insert the correct cartridge into the slot Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to replace the other cartridge, if necessary. Close the cartridge access door. Figure Close the cartridge access door Follow any prompts on the screen. Wait about 30 seconds for the alignment page to automatically print. Figure The alignment page prints automatically after 30 seconds note The printer prints an alignment page automatically only when a new cartridge has been installed. Step 2 Align the cartridge Scanning the alignment page recalibrates the cartridges for best print quality. Lift the scanner lid. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the Scan button to begin the scan. The printer automatically aligns the cartridges. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution six Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Attention light and Media Indicator blink normally and the letter P blinks normally in the Segment Display Counter In this error condition, the following control panel light pattern displays Power light On Attention light Normal blinking Color ink level icon Displays current ink level Black ink level icon Displays current ink level Ink error indicator Off Media error indicator Normal blinking Segment display counter Displays letter P blinking fast Figure Control panel with lights indicated Cause There is no paper loaded in the input tray. Solution Load paper Follow these steps to load paper and continue your print job. Raise the input tray. Figure Raise the input tray Lower the output tray. Figure Lower the output tray Pull out the tray extender. Figure Pull out the tray extender Slide the paper width guide to its outermost position. Figure Slide the paper width guide to its outermost position Load a stack of letter or A4 size paper into the input tray, with the short edge first and the print side facing toward you. Slide the stack of paper in until it stops. Figure Load paper Slide the paper width guide in until it rests against the edge of the paper. Figure Slide in the paper width guide Issue Both Ink Level icons blink normally, the Attention light blinks fast, and the letter C blinks fast in the Segment Display Counter In this error condition, the following control panel light pattern displays Power light On Attention light Fast blinking Color ink level icon Normal blinking and displays current ink level Black ink level icon Normal blinking and displays the current ink level Ink error indicator Off Media error indicator Off Segment display counter Displays letter C blinking fast Figure Control panel with lights indicated Cause The cartridge carriage inside the printer has stalled. Solutions Use the following solutions to resolve the cartridge carriage error. Solution one Turn the printer off and on again Turning off the printer and then turning it on again recalibrates the cartridges. Step 1 Turn the printer off and on again Follow these steps to turn the printer off, and then on again to reset the print mechanism. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution to clear a paper jam. Wait 60 seconds. Press the Power button to turn the printer on. note The printer might go through a warm-up period. The printer lights might flash and the carriage might move. Wait until the warm-up period finishes before proceeding. Step 2 Print a test page Follow these steps to print a test page. Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution two Clear any jammed paper Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper. Step 1 Remove any loose paper or foreign material from the trays Before you clear a jam from inside the printer, make sure there are no foreign materials in the input or output trays. Press the Power button to turn off the printer. Disconnect the USB cable from the rear of the printer. Disconnect the power cord from the rear of the printer. warning You must disconnect the power cord before reaching inside the HP printer to avoid risk of injuries or electric shock. Remove any loose sheets of paper from the input tray. Look inside the input tray and remove any foreign materials such as paper clips or other objects that might have fallen inside. note You might need a flashlight to illuminate the area. Figure Look inside the input tray and remove any foreign materials Use your fingers to move the pick mechanism located inside the input tray and remove any foreign objects found. Figure Move the pick mechanism inside the input tray and remove any foreign objects found caution Make sure that there are no foreign materials that remain inside the input tray as this could result in further paper jams or damage to the HP printer. Remove any loose sheets of paper or foreign materials from the output tray. Figure Remove any loose paper from the output tray Step 2 Clear any jammed paper from the base of the All-in-One Use the following steps to check for and remove jammed paper from the base of the HP product. Press the Power button to turn off the product if it is not already off. Disconnect the USB cable from the rear of the product if it is not already disconnected. Disconnect the power cord from the rear of the product if it is not already disconnected. Turn the product so that you can access its underside base. caution Before turning the product, use your hand to secure the scanner lid. Press in the tabs on either side of the cleanout door to release it. Then open the cleanout door. Figure Press in tabs and open the cleanout door Gently remove any jammed paper from inside the product. Figure Remove any jammed paper caution If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reattach the cleanout door. Gently push the door forward until it snaps into place. Figure Close the cleanout door note Make sure that tabs are locked in place to avoid future paper jams. Step 3 Clear any jammed paper from inside the All-in-One Follow these steps to remove any jammed paper from the inside. Press the Power button to turn off the product if it is not already off. Disconnect the USB cable from the rear of the product if it is not already disconnected. Disconnect the power cord from the rear of the product if it is not already disconnected. Open the cartridge access door. Figure Open the cartridge access door Gently remove any paper that is jammed in the product. Close the cartridge access door. Figure Close the cartridge access door Step 4 Clear any jammed paper from the front of the All-in-One Follow these steps to remove any jammed paper from the front. Press the Power button to turn off the product if it is not already off. Disconnect the USB cable from the rear of the product if it is not already disconnected. Disconnect the power cord from the rear of the product if it is not already disconnected. Grasp the jammed paper with both hands and slowly pull it from the front of the product. note If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step 5 Print a test page Print a test page to make sure that the hardware functions correctly. How to print a test page Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Make sure that the carriage moves freely Follow these steps to make sure that the carriage can move freely. Step 1 Check the carriage path for obstructions Open the cartridge access door and make sure that there are no materials blocking the carriage. Turn on the printer. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue. With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the power source or electrical outlet. warning You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find. caution If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur. Reach inside the printer through the cartridge door, and then manually move the carriage. If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer. If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer. If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer. Remove any loose paper or obstructions found. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then to the right side. Close the cartridge access door. Reconnect the power cord to the back of the printer. Plug the power cord back into the power source or electrical outlet. Turn on the printer. Step 2 Print a test page Print a test page to make sure that the hardware functions correctly. How to print a test page Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution four Remove and reinstall the cartridges Improper placement or installation of the cartridges can cause the printer to indicate a carriage jam error. Follow these steps to remove and then reinstall the cartridges. Step 1 Remove the cartridges Follow these steps to take the cartridges out of the printer. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Check for obstructions under and around the carriage. Clear any obstructions that you find. You might need a flashlight to illuminate areas for proper viewing. Step 2 Reinstall the cartridges Follow these steps to reinstall the cartridges. Repeat the steps for each cartridge. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot. The tri-color cartridge goes in the slot on the left The black cartridge goes in the slot on the right Figure Insert the cartridge Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to remove and reinstall the other cartridge. Close the cartridge access door. Figure Close the cartridge access door Press the Power button to turn on the printer. Step 3 Print a test page Print a test page to make sure that the hardware functions correctly. How to print a test page Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution five Plug the printer directly into a wall outlet Plug the printer directly into a wall outlet to make sure that the power source functions correctly. Step 1 Plug the printer directly into a wall outlet Follow these steps to disconnect the power cord from a power strip or surge suppressor, and then plug it into a wall outlet. Disconnect the power cord from the rear of the printer. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet. Reconnect the power cord to the rear of the printer. note If the printer prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the printer. Step 2 Print a test page Print a test page to make sure that the hardware functions correctly. How to print a test page Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution six Reset the printer Follow these steps to reset the printer. Step 1 Reset the printer Resetting the printer can recalibrate the printer to the correct functionality. With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step 2 Print a test page Print a test page to make sure that the hardware functions correctly. How to print a test page Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, you can stop troubleshooting. If the test page prints successfully, but you continue to experience an issue with your printer, then the issue is not related to the hardware. Experiencing another issue? If your printer prints a test page and there is still an issue with your printer, go to HP Customer Support, type your printer model, and then browse for the appropriate support document to troubleshoot the issue. If the printer does not print a test page, there is an issue with the printer hardware. Continue to the next solution. Solution seven Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Power light blinks normally for twenty seconds and then stays on In this error condition, the following control panel light pattern displays Power light Normal blinking for 20 seconds then on Attention light Off Color ink level icon Displays current ink level Black ink level icon Displays current ink level Ink error indicator Off Media error indicator Off Segment display counter Off Figure Control panel with lights indicated Causes The computer is off. The printer is not connected to the computer. The printer software is not installed. The printer is not set as the default printer. Solutions Use the following solutions to resolve a connectivity problem. Solution one Turn on the computer Make sure your computer is plugged in, and then press the computer's power button. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Connect the printer to the computer Follow these steps to connect your printer to your computer. Connect one end of the USB cable to the printer, and then connect the other end to a USB port on your computer. Figure Example USB connection Attempt to start a print job. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution three Install the printer software Use one of the following methods to install the HP printer software onto your computer. Method one Use the software installation CD. Your All-in-One comes with a CD used to install the printer software. Remove the CD from its packaging, and then insert it into your computer's optical drive. Figure Insert the installation CD Follow the instructions in the installation wizard. Method two Download and install the software from the internet Turn on the printer. Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit. If you need to change the operating system, click Change, select your version, and then click Change. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution four Set your printer as the default printer Follow these steps to select a default printer. Windows Press the Power button to turn the printer on. Click the Start button, if using Windows XP, or the button if using Windows 7 or Vista. Click Devices and Printers. A window opens displaying all the devices currently connected to your computer. Find the printer you wish to set as your default printer. Move your mouse over the name or icon of the selected device. Right click your mouse, and then select Set as Default Printer from the drop down menu. This is now your default printer. Attempt another print job. Mac Press the Power button to turn the printer on. On the desktop, click the Apple icon , and then click System Preferences. Click Print & Scan. The Print & Scan window opens. Select your printer from the Default Printer menu. This is now your default printer. Issue The Ink Error Indicator, both Ink Level icons, and the Attention light blink fast, and the Power light blinks normally In this error condition, the following control panel light pattern displays Power light Normal blinking Attention light Fast blinking Color ink level icon Empty gauge, fast blinking Black ink level icon Empty gauge, fast blinking Ink error indicator Fast blinking Media error indicator Off Segment display counter Displays any quantity of copies remaining Figure Control panel with lights indicated Cause The cartridge access door is open and there is an error for both the tri-color and black cartridges. Solutions Use the following solutions to solve a problem with the cartridges. Solution one Close the cartridge access door Close the cartridge access door. Figure Close the cartridge access door Check the printer control panel for the blinking lights. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Check cartridge compatibility and installation Follow these steps to make sure that the cartridges are compatible with your printer. Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press the Power button to turn on the printer, if the power is not already on. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before proceeding. Figure Open the cartridge access door Make sure that the cartridges are in the correct slots. Check the icons on the top of each cartridge. Make sure that they match the icons for the slots they're installed in. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. If the icons do not match, remove the cartridges, and then insert them in the correct slots. If the icons match, continue with these steps. Find the number on the label on the top of each cartridge. Figure Number on the cartridge label Cartridge numbers Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge access door. Refer to the list of cartridge numbers in the HP Sure Supply window. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list. Solution three Remove, inspect, and clean the problem cartridge Follow these steps in the order given to clean the electrical contacts. note If both cartridge lights are blinking, complete the steps for both cartridges. Gather the following items Distilled water use bottled or filtered water if distilled water is not available Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges coffee filters work well Open the cartridge access door. The carriage moves into the center of the access area, unless there is an obstruction. Figure Open the cartridge access door Figure The carriage in the center of the printer Disconnect the power cord from the rear of the printer. Press down on one of the cartridges to release it, and then pull it out from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles If protective tape is still on the cartridge, remove it. Do not remove the copper-colored strip. Figure Remove the protective tape If you removed the protective tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge. Place the cartridge on a piece of paper with the nozzle plate facing up. Dip a cotton swab into the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp. Clean the cartridge contacts. caution Avoid touching the nozzles. Figure Clean the cartridge contacts note Clean the contacts quickly so that the cartridge is not outside the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long. Clean the contacts in the carriage for the problem cartridge. warning Make sure that the power cord is disconnected from the printer. Figure Carriage Figure The gold-colored contacts in the carriage Wait ten minutes to allow the cartridge and carriage to dry. Place the cartridge in its slot at a slightly upward angle, and then press up and forward until the cartridge snaps into position. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Reconnect the power cord to the rear of the printer. Close the cartridge access door. Figure Close the cartridge access door If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution four Turn the printer off and then on again Turning off the printer and then turning it on again recalibrates the cartridges. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution. Wait 60 seconds. Press the Power button to turn on the printer. note The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue. Solution five Repeat the cartridge cleaning steps If the error message still displays on the printer control panel, repeat the previous steps to clean the cartridges, and then make sure that each cartridge is correctly inserted. Solution six Replace the problem cartridge Step 1 Replace the cartridge Follow these steps to remove the problem cartridge and then insert a new cartridge into the carriage. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue. Load plain white paper into the input tray. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue. Figure Open the cartridge access door note The outside of the printer might not look exactly the same as your printer, but the steps are the same. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape. Figure Remove the plastic tape Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot. Figure Insert the correct cartridge into the slot Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to replace the other cartridge, if necessary. Close the cartridge access door. Figure Close the cartridge access door Follow any prompts on the screen. Wait about 30 seconds for the alignment page to automatically print. Figure The alignment page prints automatically after 30 seconds note The printer prints an alignment page automatically only when a new cartridge has been installed. Step 2 Align the cartridge Scanning the alignment page recalibrates the cartridges for best print quality. Lift the scanner lid. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the Scan button to begin the scan. The printer automatically aligns the cartridges. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution seven Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Color ink level icon or the Black ink level icon is empty and blinks normally In this error condition, the following control panel light pattern displays Power light On Attention light Off Color ink level icon Empty gauge or current ink level blinks normally. Black ink level icon Empty gauge or current ink level blinks normally. Ink error indicator Off Media error indicator Off Segment display counter Displays any quantity of copies remaining Figure Control panel with lights indicated Cause The printer is in single cartridge mode the black cartridge or the tri-color cartridge is missing. note During single-cartridge mode, the printer can copy documents, copy photos, and print jobs from the computer. Solution Install the missing cartridge Follow these steps to install a cartridge in the printer. Purchase replacement cartridges and other supplies from the HP Store or local retailers. Step 1 Install the missing cartridge Follow these steps to install a cartridge that has not been installed in the printer yet. Turn on the printer, and open the cartridge access door. Figure Open the cartridge access door The cartridge carriage moves to the center. note If cartridge access door is open longer than five minutes, the cartridge carriage returns to its normal operating position. Using a flashlight if necessary, verify that the black or tri-color cartridge is missing. Install the missing cartridge. Figure Insert the cartridge into its slot Figure Snap the cartridge into place Close the cartridge access door. Figure Close the cartridge access door An alignment page prints. Step 2 Align the cartridges Follow the steps to align the cartridges. Lift the scanner lid. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the Scan button to begin the scan. The printer automatically aligns the cartridges. Issue One or both Ink Level icons display as empty and blink fast, the Ink Error Indicator blinks fast, and the Attention light is on In this error condition, the following control panel light pattern displays Power light On Attention light On Color ink level icon Empty gauge blinks fast Black ink level icon Empty gauge blinks fast Ink error indicator Blinks fast Media error indicator Off Segment display counter Displays any quantity of copies remaining Figure Control panel with lights indicated Cause The tri-color cartridge and/or the black cartridge may be incompatible with this printer. One or both of the cartridges may be defective. Solutions Use the following solutions to solve a problem with the cartridges. Solution one Check cartridge compatibility and installation Follow these steps to make sure that the cartridges are compatible with your printer. Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press the Power button to turn on the printer, if the power is not already on. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before proceeding. Figure Open the cartridge access door Make sure that the cartridges are in the correct slots. Check the icons on the top of each cartridge. Make sure that they match the icons for the slots they're installed in. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. If the icons do not match, remove the cartridges, and then insert them in the correct slots. If the icons match, continue with these steps. Find the number on the label on the top of each cartridge. Figure Number on the cartridge label Cartridge numbers Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge access door. Refer to the list of cartridge numbers in the HP Sure Supply window. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list. Solution two Remove, inspect, and clean the problem cartridge Follow these steps in the order given to clean the electrical contacts. note If both cartridge lights are blinking, complete the steps for both cartridges. Gather the following items Distilled water use bottled or filtered water if distilled water is not available Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges coffee filters work well Open the cartridge access door. The carriage moves into the center of the access area, unless there is an obstruction. Figure Open the cartridge access door Figure The carriage in the center of the printer Disconnect the power cord from the rear of the printer. Press down on one of the cartridges to release it, and then pull it out from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles If protective tape is still on the cartridge, remove it. Do not remove the copper-colored strip. Figure Remove the protective tape If you removed the protective tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge. Place the cartridge on a piece of paper with the nozzle plate facing up. Dip a cotton swab into the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp. Clean the cartridge contacts. caution Avoid touching the nozzles. Figure Clean the cartridge contacts note Clean the contacts quickly so that the cartridge is not outside the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long. Clean the contacts in the carriage for the problem cartridge. warning Make sure that the power cord is disconnected from the printer. Figure Carriage Figure The gold-colored contacts in the carriage Wait ten minutes to allow the cartridge and carriage to dry. Place the cartridge in its slot at a slightly upward angle, and then press up and forward until the cartridge snaps into position. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Reconnect the power cord to the rear of the printer. Close the cartridge access door. Figure Close the cartridge access door If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution three Turn the printer off and then on again Turning off the printer and then turning it on again recalibrates the cartridges. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution. Wait 60 seconds. Press the Power button to turn on the printer. note The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue. Solution four Repeat the cartridge cleaning steps If the error message still displays on the printer control panel, repeat the previous steps to clean the cartridges, and then make sure that each cartridge is correctly inserted. Solution five Replace the problem cartridge Step 1 Replace the cartridge Follow these steps to remove the problem cartridge and then insert a new cartridge into the carriage. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue. Load plain white paper into the input tray. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue. Figure Open the cartridge access door note The outside of the printer might not look exactly the same as your printer, but the steps are the same. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape. Figure Remove the plastic tape Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot. Figure Insert the correct cartridge into the slot Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to replace the other cartridge, if necessary. Close the cartridge access door. Figure Close the cartridge access door Follow any prompts on the screen. Wait about 30 seconds for the alignment page to automatically print. Figure The alignment page prints automatically after 30 seconds note The printer prints an alignment page automatically only when a new cartridge has been installed. Step 2 Align the cartridge Scanning the alignment page recalibrates the cartridges for best print quality. Lift the scanner lid. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the Scan button to begin the scan. The printer automatically aligns the cartridges. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution six Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Service the All-in-One Service or replace your HP product if the issue persists after completing all the preceding steps. Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area. To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products. hp-concentra-wrapper-portlet Actions Blinking Lights The following sections describe the most common combinations of blinking flashing lights displayed on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue. Figure Control panel with lights indicated Power light Attention light Check color cartridge light Check black cartridge light Issue All the lights are blinking In this error condition, all of the control panel lights are blinking Power light Blinking Attention light Blinking Check color cartridge light Blinking Check black cartridge light Blinking Figure Control panel with the lights indicated Cause The product is in an error state. Solutions Solution one Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Plug the All-in-One directly into an electrical outlet Plug the product directly into an electrical outlet to make sure that the power source functions correctly. Disconnect the power cord from the rear of the product. Unplug the power cord from any power strips or surge suppressors. Plug the power cord directly into an electrical outlet. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Try the task again. If the issue persists, try a different electrical outlet. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue One or both Check Cartridge lights are on In this error condition, the following control panel light pattern displays Power light On Attention light Off Check color cartridge light On or off Check black cartridge light On or off Figure Control panel with both check cartridge lights blinking Figure Control panel with one check cartridge light blinking If both check cartridge lights are on, there is an issue with both cartridges. If the left check cartridge light is on, there is an issue with the tri-color cartridge. If the right check cartridge light is on, there is an issue with the black cartridge. Cause The indicated cartridge is low on ink. Solutions If one or both of the cartridges is low on ink, you do not need to replace the cartridges yet, unless you are dissatisfied with the print quality. Solution one Check the ink levels Follow these steps to check the ink levels. Open the HP product software Windows XP Click Start , click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product . Windows Vista Click the Windows icon , click Programs, click HP, click the folder for your HP product, and then click the icon for your HP product . Windows 7 Click the Windows icon , click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product . note You can also open the HP product software from your computer desktop by double-clicking the icon for your HP product . The product software opens. In the product software, double-click Estimated Ink Levels . The HP Toolbox opens a graphic that shows the estimated ink levels for your product. Figure The estimated ink levels graphic If the estimated ink levels are low, and you are satisfied with the quality of your printouts, ignore the lights until you are dissatisfied with the printouts. If the estimated ink levels are low, and you are dissatisfied with the quality of your printouts, replace the cartridges. Continue to the next solution. Solution two Replace the problem cartridge Follow these steps in the order given to replace the cartridges. Step one Replace the cartridge Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press the Power button to turn on the product. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Remove the new cartridge from its packaging, and then pull the pink pull tab to remove the plastic tape. caution Do not touch the copper-colored contacts or ink nozzles. Also, do not retape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. Figure Remove the plastic tape Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot. The tri-color cartridge goes in the slot on the left The black cartridge goes in the slot on the right Figure Insert the cartridge into its slot Push the cartridge forward into its slot until it snaps into place. Repeat these steps to replace the other cartridge, if necessary. Close the cartridge access door. Figure Close the cartridge access door Press the button next to OK on the control panel display . The product prints an alignment page. Step two Align the cartridges Lift the scanner lid. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the button next to OK on the control panel display . The product scans the alignment page. When the Alignment successful message displays on the control panel screen, press the button next to OK on the control panel display to complete the alignment. Step three Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Setup Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue One or both Check Cartridge lights are blinking In this error condition, the following control panel light pattern displays Power light On Attention light Off Check color cartridge light Blinking or off Check black cartridge light Blinking or off Figure Control panel with lights indicated Figure Control panel with lights indicated If both check cartridge lights are blinking, there is an issue with both cartridges. If the left check cartridge light is blinking, there is an issue with the tri-color cartridge. If the right check cartridge light is blinking, there is an issue with the black cartridge. Causes One or both cartridges are incompatible with the product. One or both cartridges are defective. One or both cartridges still have the protective tape on the nozzles. A problem has occurred with one or both cartridges. Solutions Solution one Check the cartridge compatibility Follow these steps to make sure that the cartridges are compatible with your product. Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press the Power button to turn on the product, if the power is not already on. Open the cartridge access door. The carriage moves to the center of the product. Wait until the product is idle and silent before proceeding. Find the number on the label on the top of each cartridge. Figure Number on the cartridge label Cartridge numbers Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge access door. Refer to the list of cartridge numbers in the HP Sure Supply window. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list. For instructions on how to replace the cartridges, skip to the solution to replace the cartridges. Solution two Resolve the cartridge problem Follow these steps in the order given to resolve the cartridge problem. Step one Clean the problem cartridge contacts Follow these steps in the order given to clean the electrical contacts. note If both cartridge lights are blinking, complete the steps for both cartridges. Gather the following items Distilled water. Use bottled or filtered water if distilled water is not available. Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges coffee filters work well. Open the cartridge access door. The carriage moves into the center of the access area, unless there is an obstruction. Figure Open the cartridge access door Figure The carriage in the center of the product Disconnect the power cord from the rear of the product. Press down on one of the cartridges to release it, and then pull it out from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles If protective tape is still on the cartridge, remove it. Do not remove the copper-colored strip. Figure Remove the protective tape If you removed the protective tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge. Place the cartridge on a piece of paper with the nozzle plate facing up. Dip a cotton swab into the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp. Clean the cartridge contacts. caution Avoid touching the nozzles. Figure Clean the cartridge contacts note Clean the contacts quickly so that the cartridge is not outside the product for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the product for too long. Clean the contacts in the carriage for the problem cartridge. warning Make sure that the power cord is disconnected from the product. Figure Carriage Figure The gold-colored contacts in the carriage Wait ten minutes to allow the cartridge and carriage to dry. Place the cartridge in its slot at a slightly upward angle, and then press up and forward until the cartridge snaps into position. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Reconnect the power cord to the rear of the product. Close the cartridge access door. Figure Close the cartridge access door Press the button next to OK on the control panel display . The product prints an alignment page. Step two Align the cartridges Lift the scanner lid. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the button next to OK on the control panel display . The product scans the alignment page. When the Alignment successful message displays on the control panel screen, press the button next to OK on the control panel display to complete the alignment. Step three Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, there is no need to continue troubleshooting. If the issue persists, see the next step. Step four Replace the problem cartridge Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press the Power button to turn on the product. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Remove the new cartridge from its packaging, and then pull the pink pull tab to remove the protective plastic tape. caution Do not touch the copper-colored contacts or ink nozzles. Also, do not retape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. Figure Remove the protective plastic tape Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Push the cartridge forward into its slot until it snaps into place. Repeat these steps to replace the other cartridge, if necessary. Close the cartridge access door. Figure Close the cartridge access door Press the button next to OK on the control panel display . The product prints an alignment page. Step five Align the cartridges Lift the scanner lid. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the button next to OK on the control panel display . The product scans the alignment page. When the Alignment successful message displays on the control panel screen, press the button next to OK on the control panel display to complete the alignment. Step six Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue Both Check Cartridge lights and the Attention light are blinking In this error condition, the following control panel light pattern displays Power light On Attention light Blinking fast Check color cartridge light Blinking fast Check black cartridge light Blinking fast Figure Control panel with lights indicated Cause The carriage inside the product stalled. Solutions Solution one Clear any jammed paper Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper. Experiencing frequent or recurring paper jams? Preventing paper jams The following recommendations can help prevent recurring paper jams in your HP product. Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides. Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray. caution Do not force the paper to move too far forward in the tray. Do not overload the tray with paper. Only add paper to the tray when the product is not printing. Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information. Do not print on paper with paper clips or staples attached. Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat. Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper. Do not use paper that is too thin, too thick, or too glossy for the product. Causes of paper jams The following factors can cause paper jams Paper loaded incorrectly in the paper tray. Damaged or dirty paper rollers. Torn, wrinkled, or damp paper loaded in the paper tray. The rear access door or two-sided printing accessory duplexer might not be closed or is not locked into place. Paper was added to a stack already in the tray while the HP product was printing. The tray contains more than one type of paper. The paper is jammed inside the HP product where you cannot see it. An obstruction is blocking the paper path. Torn pieces of paper from a previous jam are stuck in the product. The tray is too full. If printing on an envelope, the edges of the envelope are bent. Step one Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray. caution Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage theprint mechanism. Remove any loose paper Do not pull jammed paper Step two Clear the paper jam from the base of the All-in-One Use the following steps to check for and then remove jammed paper from the base of the HP product. Press the Power button to turn off the product. Disconnect the USB cable from the back of the product. Disconnect the power cord from the back of the product. Turn the product so that you can access its underside base. Press in the tabs on either side of the cleanout door to open it. Figure Open the cleanout door on the base of the product Gently remove any jammed paper from inside the product. Figure Remove jammed paper from inside the product caution If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reattach the cleanout door. Gently push the door forward until it snaps into place. Figure Reattach the cleanout door Reconnect the power cord to the back of the product. Press the Power button to turn on the product. Step three Clear the jam from inside the All-in-One Press the Power button to turn off the product. Disconnect the power cord from the rear of the product. Open the cartridge access door. Figure Open the cartridge access door Gently remove any paper that is jammed inside the product. Figure Remove jammed paper from inside the product Close the cartridge access door. Figure Close the cartridge access door Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step four Clear the jam from the front of the All-in-One If you cannot remove the jam from the base or inside the product, follow these steps to remove the paper jam from the front. Press the Power button to turn off the product. Disconnect the power cord from the rear of the product. Grasp the jammed paper with both hands, and then slowly pull it from the front of the product. Figure Remove jammed paper from the front of the product note If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step five Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step six Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution two Make sure that the carriage moves freely Follow these steps in the order given to make sure that the carriage moves freely. Step one Make sure that the carriage moves freely Follow these steps to make sure that the carriage can move freely. Press the Power button to turn on the product. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Without turning off the product, disconnect the power cord from the rear of the product. warning You must unplug the power cord to allow you to move the carriage by hand and to reset the paper feed mechanism without the risk of an electrical shock. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. You might need a flashlight to illuminate areas for proper viewing. caution If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur. Remove any loose paper or obstructions found. Reach inside the product through the cartridge access door, and then manually move the carriage. If the carriage is stuck on the right side of the product, move the carriage to the left side of the product. If the carriage is stuck on the left side of the product, move the carriage to the right side of the product. If the carriage is stuck in the middle of the product, move the carriage to the right side of the product. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side. Close the cartridge access door. Figure Close the cartridge access door Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Remove and then reinstall the cartridges Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error. Follow these steps to remove and then reinstall the cartridges. Step one Remove the cartridges Press the Power button to turn on the product, if the power is not already on. Wait until the product is idle and silent before proceeding. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Check for obstructions under and around the carriage. Clear any obstructions that you find. You might need a flashlight to illuminate areas for proper viewing. Step two Reinstall the cartridges Follow these steps to reinstall the cartridges. Repeat the steps for each cartridge. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to remove and then reinstall the other cartridge. Close the cartridge access door. Figure Close the cartridge access door Press the Power button to turn on the product. Step three Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution four Plug the All-in-One directly into an electrical outlet Plug the product directly into an electrical outlet to make sure that the power source functions correctly. Disconnect the power cord from the rear of the product. Unplug the power cord from any power strips or surge suppressors. Plug the power cord directly into an electrical outlet. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Try the task again. If the issue persists, try a different electrical outlet. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution five Perform a power reset Follow these steps to reset the product. Step one Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution six Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue Both Check Cartridge lights and the Power light are blinking fast In this error condition, the following control panel light pattern displays Power light Blinking fast Attention light On Check color cartridge light Blinking fast Check black cartridge light Blinking fast Figure Control panel with lights indicated Causes The cartridge access door is open. The carriage is jammed. Solutions Solution one Close the cartridge access door Close the cartridge access door. Figure Close the cartridge access door Check the product control panel for the blinking lights. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Clear any jammed paper Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper. Experiencing frequent or recurring paper jams? Preventing paper jams The following recommendations can help prevent recurring paper jams in your HP product. Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides. Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray. caution Do not force the paper to move too far forward in the tray. Do not overload the tray with paper. Only add paper to the tray when the product is not printing. Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information. Do not print on paper with paper clips or staples attached. Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat. Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper. Do not use paper that is too thin, too thick, or too glossy for the product. Causes of paper jams The following factors can cause paper jams Paper loaded incorrectly in the paper tray. Damaged or dirty paper rollers. Torn, wrinkled, or damp paper loaded in the paper tray. The rear access door or two-sided printing accessory duplexer might not be closed or is not locked into place. Paper was added to a stack already in the tray while the HP product was printing. The tray contains more than one type of paper. The paper is jammed inside the HP product where you cannot see it. An obstruction is blocking the paper path. Torn pieces of paper from a previous jam are stuck in the product. The tray is too full. If printing on an envelope, the edges of the envelope are bent. Step one Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray. caution Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage theprint mechanism. Remove any loose paper Do not pull jammed paper Step two Clear the paper jam from the base of the All-in-One Use the following steps to check for and remove jammed paper from the base of the HP product. Press the Power button to turn off the product. Disconnect the USB cable from the back of the product. Disconnect the power cord from the back of the product. Turn the product so that you can access its underside base. Press in the tabs on either side of the cleanout door to open it. Figure Open the cleanout door on the base of the product Gently remove any jammed paper from inside the product. Figure Remove jammed paper from inside the product caution If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reattach the cleanout door. Gently push the door forward until it snaps into place. Figure Reattach the cleanout door Reconnect the power cord to the back of the product. Press the Power button to turn on the product. Step three Clear the jam from inside the All-in-One Press the Power button to turn off the product. Disconnect the power cord from the rear of the product. Open the cartridge access door. Figure Open the cartridge access door Gently remove any paper that is jammed inside the product. Figure Remove jammed paper from inside the product Close the cartridge access door. Figure Close the cartridge access door Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step four Clear the jam from the front of the All-in-One If you cannot remove the jam from the base or inside the product, follow these steps to remove the paper jam from the front. Press the Power button to turn off the product. Disconnect the power cord from the rear of the product. Grasp the jammed paper with both hands, and then slowly pull it from the front of the product. Figure Remove jammed paper from the front of the product note If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step five Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step six Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Make sure that the carriage moves freely Follow these steps in the order given to make sure that the carriage moves freely. Step one Make sure that the carriage moves freely Follow these steps to make sure that the carriage can move freely. Press the Power button to turn on the product. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Without turning off the product, disconnect the power cord from the rear of the product. warning You must unplug the power cord to allow you to move the carriage by hand and to reset the paper feed mechanism without the risk of an electrical shock. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. You might need a flashlight to illuminate areas for proper viewing. caution If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur. Remove any loose paper or obstructions found. Reach inside the product through the cartridge access door, and then manually move the carriage. If the carriage is stuck on the right side of the product, move the carriage to the left side of the product. If the carriage is stuck on the left side of the product, move the carriage to the right side of the product. If the carriage is stuck in the middle of the product, move the carriage to the right side of the product. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side. Close the cartridge access door. Figure Close the cartridge access door Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution four Remove and then reinstall the cartridges Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error. Follow these steps to remove and then reinstall the cartridges. Step one Remove the cartridges Press the Power button to turn on the product, if the power is not already on. Wait until the product is idle and silent before proceeding. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Repeat these steps to remove the other cartridge. Check for obstructions under and around the carriage. Clear any obstructions you find. You might need a flashlight to illuminate areas for proper viewing. Step two Reinstall the cartridges Follow these steps to reinstall the cartridges. Repeat the steps for each cartridge. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to reinstall the other cartridge. Close the cartridge access door. Figure Close the cartridge access door Press the Power button to turn on the product. Step three Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution five Plug the All-in-One directly into an electrical outlet Plug the product directly into an electrical outlet to make sure that the power source functions correctly. Disconnect the power cord from the rear of the product. Unplug the power cord from any power strips or surge suppressors. Plug the power cord directly into an electrical outlet. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Try the task again. If the issue persists, try a different electrical outlet. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution six Perform a power reset Follow these steps to reset the product. Step one Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution seven Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Power light blinks fast for three seconds In this condition, the following control panel light pattern displays Power light Fast blinking for 3 seconds, and then on Attention light Off Check color cartridge light Off Check black cartridge light Off Figure Control panel with lights indicated Cause The product is performing another task. Solutions Solution one Wait for the job to finish Wait for the current task to finish before starting another task. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Reset the All-in-One Follow these steps to reset the product. Step one Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Power light is blinking while the Attention light is off In this condition, the following control panel light pattern displays Power light Blinking Attention light Off Check color cartridge light Off Check black cartridge light Off Figure Control panel with lights indicated Cause The product is busy processing a print, scan, copy, or maintenance job. Solutions Solution one Wait for the job to finish Wait for the current task to finish before starting another task. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Reset the All-in-One Follow these steps to reset the product. Step one Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Power light is blinking while the Attention light is on In this condition, the following control panel light pattern displays Power light Blinking Attention light On Check color cartridge light Off Check black cartridge light Off Figure Control panel with lights indicated Causes The output tray is closed. The input tray is empty. There is a paper jam. Solutions Solution one Open the output tray Open the output tray. Figure Open the output tray. Check the control panel for the blinking lights. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Load paper Slide the paper width guide to its outermost position. Load a stack of paper into the paper tray, print-side down. Slide the stack of paper forward until it stops. Slide the paper width guide against the paper. Figure Load paper, and then adjust the paper width guide Check the control panel for the blinking lights. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution three Clear any jammed paper Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper. Experiencing frequent or recurring paper jams? Preventing paper jams The following recommendations can help prevent recurring paper jams in your HP product. Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides. Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray. caution Do not force the paper to move too far forward in the tray. Do not overload the tray with paper. Only add paper to the tray when the product is not printing. Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information. Do not print on paper with paper clips or staples attached. Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat. Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper. Do not use paper that is too thin, too thick, or too glossy for the product. Causes of paper jams The following factors can cause paper jams Paper loaded incorrectly in the paper tray. Damaged or dirty paper rollers. Torn, wrinkled, or damp paper loaded in the paper tray. The rear access door or two-sided printing accessory duplexer might not be closed or is not locked into place. Paper was added to a stack already in the tray while the HP product was printing. The tray contains more than one type of paper. The paper is jammed inside the HP product where you cannot see it. An obstruction is blocking the paper path. Torn pieces of paper from a previous jam are stuck in the product. The tray is too full. If printing on an envelope, the edges of the envelope are bent. Step one Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray. caution Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage theprint mechanism. Remove any loose paper Do not pull jammed paper Step two Clear the paper jam from the base of the All-in-One Use the following steps to check for and remove jammed paper from the base of the HP product. Press the Power button to turn off the product. Disconnect the USB cable from the back of the product. Disconnect the power cord from the back of the product. Turn the product so that you can access its underside base. Press in the tabs on either side of the cleanout door to open it. Figure Open the cleanout door on the base of the product Gently remove any jammed paper from inside the product. Figure Remove jammed paper from inside the product caution If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reattach the cleanout door. Gently push the door forward until it snaps into place. Figure Reattach the cleanout door Reconnect the power cord to the back of the product. Press the Power button to turn on the product. Step three Clear the jam from inside the All-in-One Press the Power button to turn off the product. Disconnect the power cord from the rear of the product. Open the cartridge access door. Figure Open the cartridge access door Gently remove any paper that is jammed inside the product. Figure Remove jammed paper from inside the product Close the cartridge access door. Figure Close the cartridge access door Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step four Clear the jam from the front of the All-in-One If you cannot remove the jam from the base or inside the product, follow these steps to remove the paper jam from the front. Press the Power button to turn off the product. Disconnect the power cord from the rear of the product. Grasp the jammed paper with both hands, and then slowly pull it from the front of the product. Figure Remove jammed paper from the front of the product note If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step five Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step six Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution four Make sure that the carriage moves freely Follow these steps in the order given to make sure that the carriage moves freely. Step one Make sure that the carriage moves freely Follow these steps to make sure that the carriage can move freely. Press the Power button to turn on the product. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Without turning off the product, disconnect the power cord from the rear of the product. warning You must unplug the power cord to allow you to move the carriage by hand and to reset the paper feed mechanism without the risk of an electrical shock. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. You might need a flashlight to illuminate areas for proper viewing. caution If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur. Remove any loose paper or obstructions found. Reach inside the product through the cartridge access door, and then manually move the carriage. If the carriage is stuck on the right side of the product, move the carriage to the left side of the product. If the carriage is stuck on the left side of the product, move the carriage to the right side of the product. If the carriage is stuck in the middle of the product, move the carriage to the right side of the product. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side. Close the cartridge access door. Figure Close the cartridge access door Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution five Remove and then reinstall the cartridges Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error. Follow these steps to remove and then reinstall the cartridges. Step one Remove the cartridges Press the Power button to turn on the product, if the power is not already on. Wait until the product is idle and silent before proceeding. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Repeat these steps to remove the other cartridge. Check for obstructions under and around the carriage. Clear any obstructions you find. You might need a flashlight to illuminate areas for proper viewing. Step two Reinstall the cartridges Follow these steps to reinstall the cartridges. Repeat the steps for each cartridge. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to reinstall the other cartridge. Close the cartridge access door. Figure Close the cartridge access door Press the Power button to turn on the product. Step three Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution six Plug the All-in-One directly into an electrical outlet Plug the product directly into an electrical outlet to make sure that the power source functions correctly. Disconnect the power cord from the rear of the product. Unplug the power cord from any power strips or surge suppressors. Plug the power cord directly into an electrical outlet. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Try the task again. If the issue persists, try a different electrical outlet. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution seven Perform a power reset Follow these steps to reset the product. Step one Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution eight Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue All the lights are off In this condition, the following control panel light pattern displays Power light Off Attention light Off Check color cartridge light Off Check black cartridge light Off Figure Control panel with lights indicated Cause The product does not turn on. Solutions Solution one Make sure that the All-in-One is plugged in Follow these steps to make sure that the power cord is connected to the rear of the product and plugged into an electrical outlet. Check the rear of the product to make sure that the cord from the power supply is inserted securely into the power connection. Check the power supply to make sure that the power cord is plugged in securely. Check the electrical outlet to make sure that the power cord is plugged in securely. Figure Check the electrical connections Rear of product Power supply Electrical outlet Press the Power button to turn on the product. If the product turns on, there is no need to continue troubleshooting. If the product does not turn on, continue to the next solution. Solution two Make sure that the electrical outlet works Unplug the power cord from the electrical outlet. Plug another appliance into the electrical outlet to make sure that the outlet works. If the electrical outlet does not work, plug the product into another outlet that does work. If the electrical outlet works, but the product still does not turn on, continue to the next solution. Solution three Make sure that the power supply is compatible with the HP All-in-One The term power supply refers to both the power module and the power cord. note To make sure that your product and power supply are compatible, HP suggests you use the original power supply shipped with your product. Example of a power module Example of a power cord note The power module might have a permanently attached power cord, or the power cord might detach from the power module. The photographs in the examples above might not match your product. Make sure that the voltage and amperage specifications printed on the power supply match the voltage and amperage specifications printed on the HP product. Voltage and amperage specifications printed on the power supply Voltage and amperage requirements printed on the HP product In this example, the voltage +32 V and the amperage 2000 mA from the power supply are compatible with the voltage and amperage specified on the HP product. If the voltage and amperage specifications of the product and the power supply are compatible, make sure that the connector on the power cord is the same shape and size as the connector on the HP product. warning Do not force an incompatible power cord its plug has a different shape or size than the HP product's electrical connection into an HP product. If the power cord is not compatible with the product, replace the power cord with a compatible cord. To buy a compatible cord, right-click the following link, How to Buy HP, and then click Open in New Window. If the power cord is compatible with the product, but the product still does not turn on, continue to the next solution. Solution four Reset the power module, and then test the power The power module has a safety feature that protects the product during a power surge. If you experienced a recent power surge, you might need to reset the power module. Follow these steps to reset the power module. Step one Reset the power module Disconnect the power cord from the rear of the product. Unplug the power cord from the electrical outlet. Unplug the power cord from the power module. Wait 15 seconds. Reconnect the power cord to the rear of the product. Plug the power cord back into the power module. Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector until after the issue is resolved. Figure Reconnect the power cords Rear of product Power module Electrical outlet Check to see if the power module has an LED light. If the power module does not have an LED light, continue to the next step. If the power module has an LED light, check to see if the LED lights up. If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, right-click the following link, How to Buy HP, and then click Open in New Window. If the LED lights up, continue to the next step. Step two Test the power on the All-in-One Follow these steps to test the power on the product. Press, and then quickly release the Power button to start a Power On/Off cycle. Do not hold the button down. If you press and hold the Power button too long, the product might turn on and then turn off without restarting. If this happens, press and quickly release the Power button again. Check the product to make sure that it has turned on. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution five Test the power with a compatible power cord from a different product If you have another available power cord that is compatible with your product, use the alternate cord and repeat the steps in the solution to reset the power module and then test the power. If the product turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Right-click the following link, How to Buy HP, to buy a compatible power cord. If the product does not turn on with the alternate power cord, continue to the next solution. Solution six Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Service the All-in-One Service or replace your HP product if the issue persists after completing all the preceding steps. Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area. To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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